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Privacy Policy for Cynergy Mobile Applications

Effective Date: April 22, 2026

Cynergy Wellness Inc. (“Cynergy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how our mobile application (the “App”) collects, uses, discloses, and safeguards your information in compliance with applicable laws, including HIPAA where applicable, and platform requirements from Apple and Google.

1. Information We Collect

We collect information in the following categories:

a. Personal Identifiers

  • Name, email address, phone number, mailing address
  • Date of birth and demographic details
  • Account login credentials

b. Health Information (Protected Health Information – PHI)

  • Medical history, conditions, and treatment data
  • Appointment and service records
  • Employer and/or employment-related metrics

c. Device & Usage Data

  • Device type, operating system, and unique device identifiers
  • IP address and approximate location
  • App usage data (features used, session duration, interactions)

d. User-Provided Information

  • Information submitted through forms, surveys, or support requests
  • Information provided by authorized representatives

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve our healthcare services and App functionality
  • Facilitate treatment, care coordination, and communication with providers
  • Send service-related communications (e.g., appointment reminders)
  • Ensure security, prevent fraud, and maintain system integrity
  • Comply with legal and regulatory obligations

We do not use your health information for advertising or marketing without your explicit authorization.

3. Data Sharing and Disclosure

We may share your information with the following categories of third parties:

a. Healthcare Providers & Affiliates

  • For treatment, care coordination, and healthcare operations

b. Service Providers (Processors)

  • Cloud hosting providers
  • IT and infrastructure vendors
  • Analytics providers (limited to app performance and functionality)

c. Legal & Regulatory Authorities

  • When required by law, regulation, or legal process

d. Public Health Authorities

  • For reporting and preventing health or safety threats

e. Business Transfers

  • In connection with a merger, acquisition, or sale of assets

f.  Employer Representatives

  • As needed for reporting safety sensitive conditions and events

We require third-party service providers to safeguard your information and only use it for specified purposes.

4. Data Sharing for Advertising & Tracking

  • We do not sell your personal or health information
  • We do not share health data for advertising purposes
  • We may use limited analytics tools that collect non-identifiable usage data to improve app performance
  • If tracking technologies (e.g., cookies, SDKs) are used, they will comply with Apple’s App Tracking Transparency (ATT) framework and Google Play policies

Where required, we will request your permission before tracking your activity across apps or websites.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

6. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including encryption, access controls, and secure storage practices. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal limitations)
  • Restrict or object to certain data uses
  • Receive a record of disclosures
  • Withdraw consent where applicable

To exercise your rights, contact us using the information below.

8. Children’s Privacy

Our App is not intended for children under 13 (or applicable age in your jurisdiction) without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.

9. International Users

If you access the App from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the App with a revised effective date.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Cynergy Wellness Inc.
Attn: Privacy Officer
2600 Grand Blvd., Suite 500
Kansas City, MO 64108
Phone: 844-800-6767
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

12. Platform-Specific Disclosures

Apple App Store (App Tracking Transparency)

  • We will request permission before tracking your activity across other companies’ apps and websites
  • You can manage tracking preferences in your device settings

Google Play Data Safety

We disclose the following in Google Play’s Data Safety section:

  • Types of data collected: Personal info, health info, app activity, device identifiers
  • Data usage: App functionality, analytics, legal compliance
  • Data sharing: Service providers, healthcare entities, legal authorities
  • Security practices: Data encryption in transit and at rest
  • Data deletion: Available upon verified request